How do I return an item?

If you need to return an item, please follow the steps below.
  1. To request a return please create a Support Ticket from your Account page. Please include your order number, description of products to return and reason for the request. Please note: Foods and Supplements may not be returned.

  2. After reviewing your request we will issue you a Return Merchandise Authorization Number with return instructions. We will not accept items for return without this RMA number.

  3. Please carefully re-pack the items for return including all accessories, manuals etc. and write the Return Authorization Number on the outside of the package.

  4. For items where we are paying for the return shipping, we will issue you a pre-paid return label and/or schedule a pickup for your package.

  5. When we receive the returned items in new condition we will issue a credit to your payment account for the price of the returned items. Return shipping costs are not covered.